1: A Debit note is issued if there has been an _______ on an invoice
2: _______ can be used for special types of correspondence that takes place within an organization.
3: Credit note is prepared by the seller and sent to the _____
4: Quotation is usually sent by the seller to the buyer in reply of the letter of _______
5: Business document refers to name given to written records that provide the details of the transaction between _________.
Answer: The buyer and the seller
6: Catalog can be used for special types of correspondence that takes place within an organization. True or False _____?
7: Business correspondence aid in maintaining proper relationship.
True or False_____?
8: Letter is a form of ______ communication
9: Business letters leads to decline the goodwill of the firm. True or
10: Leaders of business organizations must not hoard information that deserves to be made known to public. True or False_____?
11: Effective communication does not require the receivers to send feedback to the sender. True or False____?
12: Activities accomplished under undue _____ constraint are usually not effective.
13: Too much information, the result is less ______ communication
14: Business leaders must be pro-active in information management. True or False____?
15: Communication is the only reliable means of controlling rumor mongering. True or False_____?
16: ______ refers to the act of guarding against certain types of
17: Emotion refers to how a person feels at the ______of receipt of a piece of information.
18: On finding that the goods have been damaged in transit, the buyer writes complaint letter to ______
Answer: Transit Authority
19: Motive of recovery letter is to ______ from the buyer
Answer: Collect Money
20: The buyer writes ______ to the seller, on receipt of defective goods
Answer: Letter of Complaint
21: Recovery letter draws the attention of the buyer towards _________
Answer: Payment of Outstanding amount
22: Trade discount is given to encourage bulk purchases. True or False____?
23: Cash discount is given to _______ prompt payment
24: Trade discount is also referred to as_______
Answer: Quantity Discount
25: The document issued by the customs authority in order to examine the concerned goods easily for calculating duties therein is known as _____
Answer: Custom declaration form
26: A document issued by the importers bank to the exporter giving a guarantee of payment to the exporter is known as______
Answer: Letter of credit
27: Bill of lading is a document of ______
Answer: Title to the goods
28: Bill of lading is similar to _____
Answer: Airway bill
29: Memorandum can otherwise be called ______
30: Memorandums are most important form of business correspondence used to record and send message within an_______.
31: A complete letter is one that provides all necessary information to the users. True or False____?
32: The statements written in the letter should be ______ to the best of the Sender knowledge
33: Ambiguous language creates _____
34: Letter should be written in a _____ and easy language
35: Clarity is a quality of a good letter. TRUE or FALSE